Career Level Executive
Experience 5 Years
Job Function Marketing & Communication
Job Title: Team Lead, Client Services: Acquisition and Management
Industry: Marketing & Advertising Agency
Location: Victoria Island, Lagos State.
Our client, a one-stop platform for all advertising solutions is looking to hire an experienced and competent professional with prior working experience in a marketing and advertising agency. The candidate is expected to have proven capacity to acquire new clients with verifiable evidence of customer acquisition and good understanding of advertising strategy.
Duties & Responsibilities:
• Acquisition of New Client Accounts
• Management of Existing Client Accounts
• Anchoring of all Client pitches
• Development of Brand Strategy
• Lead Generation and Conversion
• Development of Account Acquisition Targets
• Receipt of Customer feedback/complaints
• Resolution of Customer Complaints
• Liaison with Operations Team for automated customer complaint resolution
• Responsible for daily activity and progress reporting per client per campaign
• Oversee the development of customer feedback framework
• Responsible for customer complaint management
• Development/management of client media plan
• Extraction of the Client brief and liaison with content management.
• Review of KPIs and communication to the client based on the developed media plan
• Review of post-campaign reports prior to dissemination to customer.
• Liaison with Stakeholders: Development Team, Customers, IT, web developer etc.
• Auxiliary Business Development function (applicable to all staff)
• First degree in any Marketing, Business Management or other related social science courses
• Certifications and professional memberships will be an added advantage.
• Minimum of 5-7 years experience in a marketing/advertising agency
• Verifiable evidence of customer acquisition
• Sound understanding of Advertising strategy
• At least 4 years in Client Services in a marketing/advertising agency
• Social Media and digital marketing Know-how is a must
• Relevant professional qualification is an added advantage