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Recovery Agent / Officer

Full time @Resumify Recruitment posted 2 years ago in Consulting Email Job
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Job Detail

  • Career Level Officer
  • Experience 1 Year
  • Job Function Accounting
  • Qualifications OND

Job Description

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

Responsibilities:

  • Contact customers who owe money.
  • Negotiate payment plans.
  • Investigate and resolve discrepancies in payment accounts.
  • Keep track of assigned accounts.
  • Follow up customers for debt recovery.
  • Plan a course of action to recover outstanding debts

Requirements:

  • OND / HND / Bachelor’s Degree in Mass Communication or other related fields.
  • Not more than 34 years of age
  • 1 – 3 years of work experience
  • Relevant experience in Customer Service is an advantage.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.

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